FAQs
We've got the answers of most Frequently Asked Questions (FAQs).
Order Process
How do I place an order?
You can place an order by adding items to your cart, entering your shipping and billing information, and completing the checkout process.
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we can't guarantee that changes can be made before your order ships.
How do I know if my order was placed successfully?
After you place an order, you will receive an order confirmation email. If you don't receive an email, please check your spam folder or contact us to confirm the status of your order.
What forms of payment do you accept?
We accept a variety of payment methods, including credit and debit cards and PayPal.
What should I do if I am having trouble with the checkout process?
If you are experiencing any issues with the checkout process, please contact our customer service team for assistance.
Can I place an order over the phone?
No, currently, we only accept orders placed through our website.
How can I get a copy of my receipt or invoice?
You will receive a copy of your receipt or invoice in your order confirmation email.
How do I use a promo code or coupon?
You can enter a promo code or coupon during the checkout process. Look for a field labeled "Promo Code" or "Coupon Code" on the Payment page.
How do I check the status of my order?
You can check the status of your order by logging into your account and viewing your order history. If you don’t have an account please check on your order confirmation email.
What should I do ifmy order is missing items?
If your order is missing items, please contact our customer service team as soon as possible and we'll do our best to resolve the issue.
Shipping & Delivery
What are my shipping options?
We offers worldwide express delivery, and overnight shipping options. Delivery times and rates will vary based on your location and the shipping method you choose.
Do you ship to my country?
We ship to most countries worldwide, but please check our shipping policy for a list of excluded countries.
How much does shipping cost?
Shipping costs are calculated based on the weight of your order and your shipping location. You can get a shipping estimate by adding items to your cart and entering your shipping address on the checkout page.
When will my order ship?
Orders are typically processed and shipped within 1-3 business days, but this can vary based on product availability and your shipping location. You will receive a shipping confirmation email with a tracking number once your order has shipped.
Can I change my shipping address after I place my order?
If you need to change your shipping address after placing your order, please contact us as soon as possible. We will do our best to update the address, but we can't guarantee that changes can be made before your order ships.
Can I track my order?
Yes, you will receive a tracking number via email once your order has shipped. You can track your order by visiting the carrier's website and entering your tracking number.
Do you offer free shipping?
We offer free shipping on orders over a certain amount or for promotion periods. Please check our shipping policy for more details.
Can you ship to a PO box or APO/FPO address?
Yes, we can ship to PO boxes and APO/FPO addresses, but please keep in mind that delivery times may be longer.
How are the items packaged for shipping?
Our items are carefully packaged in sturdy boxes to ensure they arrive in perfect condition.
What do I do if my package is damaged upon arrival?
If your package is damaged upon arrival, please contact us as soon as possible. We'll work with you to either refund or replace your items.
Will I be charged any customs fees or duties?
Some international orders may be subject to customs fees or duties. These fees are the responsibility of the recipient, and we have no control over them. We ship on a DDU basis (Delivery Duty Unpaid) and your purchase may be subject to customs duties and import taxes upon entry into the country.
Returns & Exchange
How do I initiate a return or exchange?
You can initiate a return or exchange by contacting our customer service team and following the instructions provided. Please make sure to read our return and exchange policy before initiating the process.
What is your return and exchange policy?
Our return and exchange policy details the conditions under which items can be returned or exchanged. It typically includes information on time frames for returns, conditions for acceptance, and any restocking fees that may apply. You can view our return and exchange policy on our website.
How long do I have to initiate a return or exchange?
The time frame for initiating a return or exchange will vary depending on the item and the reason for the return. Please refer to our return and exchange policy for more details.
Will I be refunded the original shipping cost if I return an item?
If you return your entire order, the shipping cost will be refunded. If you are returning only a portion of your order, the shipping cost will not be refunded.
Will I be charged a restocking fee for my return?
A restocking fee may apply if the item is returned in a condition that makes it unable to be resold. Please refer to our return and exchange policy for more details on restocking fees.
Can I exchange an item for a different style or colour?
Yes, you can exchange an item for a different size or color if the item is eligible for exchange. Please contact our customer service team to initiate the exchange process.
Will I have to pay for the shipping on my return or exchange?
You will be responsible for paying for the shipping on your return or exchange.
Can I return or exchange an item that was on sale or clearance?
Items that were on sale or clearance may have different return and exchange policies. Please check our return and exchange policy or contact our customer service team for more information.
How long will it take to process my return or exchange?
Returns and exchanges are typically processed within 7-10 business days of receiving the returned item.
Will I receive a refund or store credit for my return?
You can choose a refund or store credit for your return, depending on the item and the reason for the return.
What should I do if I received a damaged or defective item?
If you received a damaged or defective item, please contact our customer service team as soon as possible so we can correct the mistake.
How will I be refunded for my return?
We will refund you through the original payment method. If the original payment method is no longer available, we will issue a store credit.
Can I return or exchange an item if I changed my mind?
Returns or exchanges may be accepted if you changed your mind, but it depends on the item and the reason for the return. Please refer to our return and exchange policy.